complaint form

This is the form you need to fill in if you wish to submit your complaint to IGM Forex Ltd. For help to fill in this form, please speak to one of our Customer Support representatives at +357 25 252 371.
Please fill it on screen and click the ‘Submit your complaint’ button further below, for the immediate and automatic submission of your complaint to IGM Forex Ltd. Please note that IGM Forex Ltd cannot accept complaints submitted to it by any other means/method (i.e. e-mail, telephone, etc.).

IGM Forex Ltd Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of IGM Forex Ltd at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or to include details that will facilitate the Company in investigating your complaint.

*When did the issue you are complaining about, take place?

*When did you first notice that there might be a problem?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint. Supporting evidence may consist of any documentation (screenshots, chats, phone records etc) relevant to the complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

*I acknowledge that IGM Forex Ltd will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me the unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or CySEC regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within two (2) months from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info” page for further details on the issue.